As part of our dedication to the highest possible standards, our Quality Improvement team works with all May Institute programs to measure our performance. We use four areas to track progress — effectiveness, efficiency, access, and satisfaction.
Examples of our measurable goals include meeting objectives, engaging the individuals we serve, and providing timely access to services. We also measure satisfaction with services, programs, staff, and our environment.
Our results reveal a high level of satisfaction on the part of individuals served as well as our environment. These consistently high ratings are a direct result of the hard work of May Institute employees.
DID YOU KNOW?
May Institute seeks to meet or exceed both regulatory requirements
and the expectations of customers. We design, develop, and deliver
services in a system dedicated to continuous quality improvement.