Nichole Murphy
2020 Exceptional Service Award Recipient

Assistant Clinical Director
May Center for Adult Services 
Eastern Mass.

Nichole began her time with May Institute in mid-November 2019. Early on, it was clear that she was a team player and very eager to learn. She possesses an exceptional ability to connect with both staff and individuals, which enables her to assist in quality service delivery and implement thoughtful clinical measures.

In early March 2020, when our nation was plagued by the pandemic and our center was struck hard with illness, Nichole was called upon to assist. She became a member of May’s “COVID Crew,” a four-person team that stepped in to cover shifts round-the-clock at two adult residences where many staff members and residents had tested positive. They kept the individuals safe and cared for with consistent staffing, and filling in as infected staff took care of themselves and quarantined.

The programs were unfamiliar to her, and the duties certainly outside of her normal routine. But Nichole began working overnights, and oftentimes extended those overnights into the following day, at one point working up to two weeks without a day off. It was by no means an easy task, but Nichole met and exceeded the challenge. She persevered and got to know the individuals we serve, their routines, their preferences, and their challenges. And she did it without complaining.

Her easy-going style was highly effective in both homes. The residents became connected to Nichole because of her pleasant and caring demeanor, and it became apparent they enjoyed working with her. Her composure and thoughtfulness remained during even the most challenging times we have faced as a group and a nation. Nichole is caring, thoughtful, patient, and strong – a hero to those individuals she cared for. 

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