Quality Improvement
As part of our dedication to the highest possible standards, our Quality Improvement team works with all May Institute programs to measure our performance. We use four areas to track progress — effectiveness, efficiency, access, and satisfaction.
Examples of our measurable goals include meeting objectives, engaging the individuals we serve, and providing timely access to services. We also measure satisfaction with services, programs, staff, and our environment.
Our results reveal an outstanding level of satisfaction on the part of individuals served, families and guardians, and affiliated agencies. These consistently high ratings are a direct result of the hard work of May Institute staff.
Our results reveal high levels of satisfaction with May Institute:
Individuals served: 95%
Families/guardians: 95%
Affiliated agencies: 96%
May Institute seeks to meet or exceed both regulatory requirements and the expectations of customers. We design, develop, and deliver services in a system dedicated to continuous quality improvement.
